A KERETAPI Tanah Melayu Bhd passenger has complained about how it made announcements on delays and dealt with queries.
Renard Siew said KTMB’s response was poor and information given did not solve their complaints.
In his Facebook posting, Siew said he encountered this on numerous occasions when there were delays to the train services.
ACTIONLINE:
A statement from KTMB said notices would be issued to all stations and on its social media accounts.
KTMB users can find more information on its website, ktmb.com.my or call 03-2267- 1200.
For social media accounts, passengers can check Twitter, @ktm_berhad or the Facebook account, KTM Berhad,” the statement said.
It added that the passengers should be patient as KTMB would respond to their inquiries.
Passengers are advised to plan their journey accordingly if delays are announced.