KUALA LUMPUR: Malaysian Aviation Commission (MAVCOM) has received a total of 677 complaints from March to August this year, marking a significant 92 per cent increase in the number of complaints filed by consumers compared to the corresponding period in the previous year.
Executive chairman Tan Sri Abdullah Ahmad RMAF (Retd) said the rise in the number of complaints being lodged is a clear indication of the growing awareness among air travelers of their rights as consumers.
"It is heartening to note that the educational activities initiated by MAVCOM over the past 18 months on this matter have empowered more Malaysians to exercise their rights,” he said in a statement.
Abdullah said MAVCOM had successfully resolved and closed 99.1 per cent of the total complaints received during this time.
As part of its ongoing efforts to foster a more consumer-oriented aviation industry in Malaysia, MAVCOM has released its second consumer report, making it available to industry players and members of the public.
The report detailed key insights and statistics on complaints lodged with the commission for the six-month period of March-August 2017.
MAVCOM, established in March 2016, earlier this year issued its inaugural Consumer Report which covered complaints statistics for the period March 2016 – February 2017, being its first 12 months of operations.
All subsequent reports will now evaluate complaints on a half-year basis in keeping with the commission’s aim to release bi-annual reports.