(Updated) E-wallet providers say initial day glitches for RM100 e-Madani claims now sorted

KUALA LUMPUR: E-wallet providers, which had initial day glitches, have ironed out their issues, with grievances over RM100 e-Madani programme applications on social media dying down, on day three of the redemption period which ends on Feb 20, 2024.

Comments and messages shared by affected individuals on X and facebook yesterday, reflected a range of issues, including technical glitches, payment failures, and in some instances, outright rejection of the eMadani credit at the point of sale.

The RM100 e-credit under the e-Madani programme is distributed by four e-wallet service providers, namely Maybank's MAE, Petronas' Setel, Touch 'n Go ewallet and ShoppeePay.

According to updates on Petronas' Setel IG and X accounts, it experienced technical issues on the morning of the launch of the e-Madani programme on Monday, but it was all sorted out by 12.30pm on the same day.

It is understood that issues with Maybank's MAE e-wallet were resolved around 8 p.m. yesterday.

According to TNG Digital Sdn Bhd and Shopee, it was smooth sailing for Touch 'n Go and ShopeePay e-wallet users from the start of the redemption period, with no issues reported.

On the application process, TNG Digital said it is similar across all the e-wallets, as per the criteria set by the Ministry of Finance (MOF).

The government kicked off redemption for the e-Madani programme on December 4, for Malaysians aged 21 and above, with income below RM100,000 per annum and are not a recipient of the eBeliaRahmah credit.

The RM100 e-credit will be available for use until Feb 29, 2024, at which time it will expire.

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