KUALA TERENGGANU: The Consumer Complaints Centre at the Domestic Trade, Cooperatives and Consumerism Ministry has recorded a decline of over 90 per cent in complaints received compared to when it started operating in April, said Minister Datuk Seri Hasan Malek.
He said that last month the centre received only 384 complaints, a significant decrease compared to May (976 cases) and April (5,399 cases).
“The decline is due to, among others, people becoming increasingly aware of the Goods and Services Tax (GST) implementation as compared to in April when many complaints were received because the people were confused.
“Among the numerous complaints then were on prepaid cards and increase in the prices of goods. However, the complaints are decreasing and we have agreed to limit the operation hours of the complaints centre to between 8 am and 10 pm,” he said.
Hasan spoke to reporters after the launch of the Festive Season Price Control Scheme held in conjunction with Aidilfitri this year, here today.
Previously, the ministry’s complaints centre operated 24 hours daily.
Hasan said that with the operating hours shortened, the ministry’s officers could now focus on field operations.
Commenting on the price control on 21 types of goods during the upcoming Aidilfitri celebrations, Hasan said traders must abide by the specified prices.
“Consumers too need to be aware and make a report to the ministry if traders do not comply with this regulation,” he said. – BERNAMA