Top Human Resources Ministry digital app complaints: Unpaid wages and WFH ban

KUALA LUMPUR: The most common complaints the Human Resources Ministry's Working for Workers (WFW) application received is over unpaid salaries.

Its minister Steven Sim said of the total 34,156 complaints lodged with the digital platform as of Feb 25 this year, 6,393 cases were from workers who did not receive their salaries.

The WFW application, he said, also received 3,095 complaints from workers who were not allowed to work from home, 2,895 cases involving salary cuts not according to laws, 2,768 cases involving workers terminated without notice and 2,424 complaints of employers who failed to comply with minimum wage implementation.

He added that other complaints received by the digital platform included no overtime payment and termination benefits (2,298 cases) and the absence of employment contract (1,577 cases).

"The application is still active and is being used to enable workers to lodge complaints as well as issues related to labour matters.

"As of Feb 24 this year, a total of 34,156 complaints have been received by the application since it was launched in May 2021.

"Of the total, actions taken involved 33,093 complaints while 687 cases are being inspected. We are also in the process of verifying 280 of the total complaints received," he said in a written parliamentary reply which was published on Parliament's website last night.

He was responding to a question from Datuk Seri M. Saravanan (BN - Tapah) who asked about the status of the WFW application.

The WFW application is a digital platform that allows more than 15 million workers, including foreign workers, to submit complaints related to labour issues.

The identity of the complainants would be confidential and that the complaints received via the application would be addressed between three and seven days.

The WFW application allows workers to report 14 types of complaints online that will be managed by 80 Labour offices nationwide.

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