KUANTAN: The Land Public Transport Commission (SPAD) encourages express bus passengers to address complaints directly to it when the drivers commit offences which can be detrimental to their safety.
SPAD senior general manager (enforcement division) Datuk Che Hasni Che Ahmad said the 24-hour SPAD hotline number was available on all express buses.
“The passengers must provide all the details, pertaining to the 4 Ws (what, when, where and why) and 1 H (how),” he said to reporters after observing a special operation against express buses in view of the Christmas and New Year holidays at the Kuantan Sentral Terminal here last night.
Che Hasni gave the assurance that SPAD would act immediately by contacting the operator of the express bus said to be at fault.
He also reminded all express bus drivers to give priority to the safety of passengers and other road users. --BERNAMA