KUALA LUMPUR: The Companies Commission of Malaysia (SSM) today advised the public, when filing complaints, to make sure that they are dealing with the relevant ministries or agencies.
The SSM said this would aid the commission in expediting complaint processing and taking action on complaints made, which would then help in resolving the public’s problems.
“The SSM receives many complaints that are not within our powers (to address).
“Last year, a total of 276 complaints reported to the SSM were issues under the jurisdiction of other agencies, like employment, tourism, scratch and win, direct sales, as well as cheating,” it said in a statement.
Nevertheless, the SSM said that even though the 276 complaints were not relevant to them, the cases were duly forwarded to the relevant agencies and ministries for further action.
It said that there would be situations where the SSM would write to the complainant to inform them that the complaint is not relevant to the SSM, and would ask them to deal directly with the concerned parties.
This is a time-wasting process both for the complainant and the SSM.
“Therefore, we urge the public to check and determine the classification of the complaint beforehand before lodging it.
“Among the complaints relevant to SSM are misconduct of company directors and secretaries, offences involving the governance of registered and unregistered benefit schemes, offences involving corporate governance, as well as the lodging of false and confusing information,” it added.
Information on the classification of complaints can be obtained through the SSM’s official portal at e-Aduan at www.ssm.com.my.