S.T. Ling, 50, is appalled by the misuse of toilets for the disabled at LRT stations and priority seats on the trains.
The clerk, who has been using LRT for more than 15 years to get from her home in Petaling Jaya to Kuala Lumpur, said the misuse had become worse lately.
She said the women’s toilets, especially those meant for the disabled, were wet and slippery as they were used by the able bodied.
“I highlighted this to the cleaners many times, but what can they do when people rush in and use the toilet? They are too timid to reprimand them and some of them are foreigners. How are they expected to communicate the problem with the management?”
Jay Pereira, 36, whose friend is wheelchair-bound, can accept the elderly using the toilets.
“But, sometimes, when the building management officers see wet toilets or these facilities being misused, they lock them and it becomes a hassle for the disabled to have access to their most basic of rights. Then, the facility becomes a headache to use.”
Jay said priority seats meant for the elderly, pregnant and the disabled were often hogged by regular commuters.
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Prasarana Malaysia Bhd urged commuters to report dirty toilets at LRT and monorail stations to the station managers at ticket counters, said its spokesman.
The station managers would inform cleaners to do what was necessary, he said.
The spokesman said the public should not misuse toilets meant for the disabled and the priority seats.
“Able-bodied passengers should be attentive and sensitive to the needs of others, and give up their seats when those in the priority group turn up,” the spokesman said.
The spokesman said it would intensify courtesy campaigns to drive home the message on social media and its visual display screens on trains.