KUALA LUMPUR: The Sunway Pyramid management has claimed that one of the shopping mall's escalators had been “misused” prior to yesterday's mishap which injured a female shopper.
In an official statement yesterday, the management said an investigation found that the malfunctioning escalator had been damaged through misuse by shoppers who used baby strollers, among other things. It said the lack of etiquette was a contributing factor to the incident.
"The management of the mall, together with OTIS and the Department of Occupational Safety and Health (DOSH), have examined various sources and will continue to work with the relevant authorities," said the statement.
A video of the incident, which has gone viral on social media, shows the victim sitting beside the escalator with a bad gash on her calf, while friends were seen consoling her.
She had been on the escalator when the incident occurred – but it is unclear how exactly she became injured.
It is learnt that the 20-year-old student is recovering well at a nearby hospital.
"The mall will introduce unipoles at all escalator take-offs and landings to curb strollers, trolleys, wheelchairs or any form of similar items from the escalator.
"The management would like to remind all escalator users to follow the rules, such as to face forward and stand between the yellow lines, instead of leaning against the moving handrails," said the statement. --BERNAMA