SEPANG: Malaysia Airlines has introduced an ultimate flexibility ticket change policy, offering unlimited, free changes to all new and existing bookings in view of the Covid-19 infection outbreak.
In a statement, the national carrier said effective immediately, all Malaysia Airlines passengers will be able to take advantage of the following waivers:
- Unlimited changes to the date of their flight (with a waiver of the date change fee); and
- Changes to their destination (any difference in fare will apply).
“The policy applies to tickets issued on and before 31 March 2020. All rebookings must be made on or before 31 May 2020. Rebooked return travel must be completed by 31 Dec 2020,” it said.
It added that the rebooking must be carried out at Malaysia Airlines Ticket Office or via its Global Contact Centre at 1-300-88-3000 (in Malaysia) or +603 7843 3000 (outside Malaysia) as well as Malaysia Airlines’ appointed agents.
Alternatively, passengers who wish to board earlier flights on the same day of departure can also do so for travel between March 13, 2020, to May 21, 2020, subject to availability.
For more information on these policies as well as the latest information on travel during the Covid-19 virus outbreak, please refer to malaysiaairlines.com to stay safe and updated on the latest developments.