LETTERS: I am writing to follow up on my letter "Expedite responses to public woes" (Dec 7) regarding the forum held at the National Institute of Public Administration (Intan) on Dec 4 to address the public service delivery system.
As alluded to my earlier letter, the then communications and digital minister, Fahmi Fadzil, in his keynote address, assured the public of the government's commitment to improving the public service delivery system.
Subsequent to the forum, I had the opportunity to discuss my concerns with the minister directly. I emphasised the importance of prompt responses to public complaints and suggested a comprehensive approach to address these issues on a macro level.
The minister was receptive to my concerns and assured me that necessary action would be taken.
We even documented the occasion with a photograph, and he introduced me to his special officer, who reiterated their commitment to swift action in the event of my letter being published.
Regrettably, more than three weeks have passed since then, and there has been no response or acknowledgment from his office.
I refrain from attributing blame to the minister, his special officer, or the government machinery.
Instead, I seek clarity on the functioning of the system and understand how the public can expect timely responses to their complaints and grievances.
I recognise the challenges faced by the government in managing the vast array of public concerns. However, the absence of even a basic acknowledgment raises questions about the effectiveness of the mechanisms in place.
Taxpayers deserve and expect professional, responsible and accountable service. I believe that open communication is crucial to achieving the common goal of an improved and efficient public service delivery system.
DR POLA SINGH
Kuala Lumpur
The views expressed in this article are the author's own and do not necessarily reflect those of the New Straits Times