LETTERS: FAILURE to adopt artificial intelligence (AI) means falling behind. In sectors ranging from government to industry, AI enables smarter decision-making, cost savings and improved service delivery.
To thrive in the digital age, organisations must recognise the imperative of integrating AI into their strategies, or risk being eclipsed by those who do. Adaptation is no longer optional; it is essential.
The significance of AI for the government cannot be overstated. There are six benefits:
FIRST, enhanced efficiency and service quality: using AI in administrative systems and public services can improve operational efficiency and boost the quality of services provided to the public.
For instance, employing AI chatbots in customer support systems can expedite response times to public inquiries and complaints;
SECOND, cost reduction and waste minimisation: automating processes through AI can reduce government operational costs and minimise resource wasted, such as time and energy.
For example, using AI in data management and analytics can facilitate more efficient and informed decision-making;
THIRD, improved safety and security: the use of AI technology in public safety systems, such as facial recognition and crime detection, can boost national safety and security;
FOURTH, smart city and infrastructure development: AI plays a crucial role in the development of smart cities and smart infrastructure.
Implementing AI in public transportation systems, water management and energy can improve resource management and urban infrastructure efficiency;
FIFTH, innovation and increased competitiveness: Integrating AI into government operations can stimulate innovation in economic sectors, including healthcare, education, and industry. This will boost the country's competitiveness in the digital era; and,
SIXTH, skills development and workforce enhancement: introducing AI technology in government affairs will drive skills development and workforce enhancement in the information and communication technology field, providing long-term benefits to the economy and national development.
A good example of AI usage and implementation is China where it employs AI surveillance systems to identify offenders through facial recognition, object detection and behavioural analysis algorithms that analyse vast data sources to flag suspicious activity.
Once detected, law enforcement acts, ensuring public safety.
AI-driven traffic light systems use real-time data analysis to predict traffic flow, adjust signal timings dynamically, and optimise intersection management.
These systems integrate with smart city infrastructure, enabling data-driven decision-making and efficient urban mobility.
By adapting to changing conditions and prioritising traffic flow, AI boosts efficiency and reduces congestion, leading to improved transportation experiences for residents and commuters alike.
Introducing AI-powered traffic lights in Malaysia promises to mitigate congestion, optimise signal timing and boost urban mobility.
Leveraging real-time data analysis and integration with smart city infrastructure, Malaysia can improve traffic management, reduce delays, and improve transportation efficiency.
By adopting similar strategies to those used in China, Malaysia can address urban traffic challenges, offering shorter travel times and a smoother commuting experience.
SYED MOHAMAD AL ADROS TUAN MUNING
Deputy head
Centre of Management and Leadership Studies
National Institute of Public Administration (Intan)
Kuala Lumpur
The views expressed in this article are the author's own and do not necessarily reflect those of the New Straits Times