KUALA LUMPUR: The Employees Provident Fund's (EPF) services will not be available from Nov 17 until Nov 20, 2023 to make way for a system upgrade to improve IT efficiency and reinforce its system resilience.
In a statement today, it said the upgrade will result in a temporary disruption, impacting members' ability to access their EPF accounts or conduct online transactions.
"The EPF contact management centre will also be temporarily unavailable during the upgrade. The EPF branches will remain open, however, transactions will only be completed after the service adjustment period," it noted.
The EPF urged members and employers to plan their financial needs accordingly ahead of the service adjustment period and to visit the EPF branch when the system becomes available on November 21.
"All pending transactions or requests will be processed after the upgrade. We acknowledge that this may cause some inconvenience. "However, we envisage this upgrade will result in a more efficient and robust infrastructure, offering substantial benefits," it added.