KUALA LUMPUR: Several weaknesses have been identified in the Transport Ministry’s MySIKAP system, which has been in place at 16 Road Transport Department (RTD) branches since 2014.
The 2016 Auditor General’s Report today noted that the overall management of the computerised system was satisfactory, and that it had successfully administered the registration and licensing of vehicles system effectively, thus improving RTD’s service delivery.
However, in terms of project implementation, the report noted that there were flaws which needed to be addressed.
The report stated that the government’s interests were not adequately safeguarded in the contract documents resulting in payment made not being value for money, and a capacity needs analysis was not carried out thoroughly to identify the requirements for mySIKAP’s mainframe.
RTD, it said, also failed to provide a complete Service Level Agreement (SLA) and the element of penalties was not specified.
“A total of 821 out of 4,190 vehicles registered in Peninsular Malaysia, Sabah and Sarawak renewed the Motor Vehicle License in regions with lower rates and not supported by the Customs Form 3. This resulted in leakage of government revenue amounting to RM773,340 for the period 2014 to 2016.
“The system also failed to block the issuance/renewal of the Competent Driving License for holders of Learner's License (L) or Probationary Driving License (P) which had been blacklisted. As a result, a total of 365 holders of L and P blacklisted were still able to obtain full licenses.”
The report noted that to rectify these issues, RTD should carry out a thorough requirement study before procuring the mainframe and to take into account the impact of any change request on the mainframe so as not to compromise the performance of mySIKAP.
RTD, it said, should also ensure that SLA is prepared taking into account the clauses which safeguard government’s interest and integrate mySIKAP with the Customs Department system in order to reduce leakage of government revenue as a result of motor vehicle licenses being renewed outside the declaration area.
Finally, it noted that RTD must ensure that the system is capable of deterring any transaction involving blacklisted driver’s licenses.