KUALA LUMPUR: Twenty-seven Kedai Tenaga in Kuala Lumpur, Selangor and Negri Sembilan are reopening today to enable customers to get a detailed explanation of bill adjustment.
Tenaga Nasional Bhd (TNB) said customers in the two states and the city would receive their actual bill today, following the recommencement of meter reading, which had been put on hold since the enforcement of the Movement Control Order (MCO).
"More than 3.5 million TNB customers in these two states and Kuala Lumpur will receive their actual bills beginning tomorrow (today), together with an adjustment of their estimated bills, which TNB has been providing since March.
"Generally, customers can expect their actual bills to be higher than the estimated bills as the bills were based on lower use in February compared with the period during the MCO," TNB said in a statement yesterday.
TNB explained that throughout the MCO, residential electricity use surged between 20 and 50 per cent as people stayed at home in adherence to the MCO while employees worked from home.
TNB said the reopening of the 27 Kedai Tenaga would make a total of 119 Kedai Tenaga back in operations after being temporarily closed due to the MCO.
Another 26 TNB self-service kiosks will also resume operations, bringing the number of kiosks that are back in service in the peninsula to 83.
The resumption of operations of Kedai Tenaga from 9am to 4pm (except on weekends), TNB kiosk between 8am and 8pm, and meter reading are in tandem with Selangor, Negri Sembilan and Kuala Lumpur now being categorised as green and yellow zones of the Covid-19 outbreak.
TNB customers can also contact the TNB CareLine at 1-300-88-5454 on bill enquiries.
Other services that can be transacted at Kedai Tenaga include bill payment, new application for electricity supply, change of tenancy and account closure.
Meanwhile, six Kedai Tenaga at Urban Transformation Centres throughout Peninsular Malaysia will resume operations only on June 9.